At Freshure, your satisfaction is important to us.

1. Return Eligibility

We offer a 7-day return on products that are:

  • Unopened
  • Unused
  • Undamaged
  • In original packaging

2. Non-Returnable Items

For safety reasons, the following cannot be returned:

  • Opened food products
  • Used items
  • Products without original packaging
  • Items damaged due to customer mishandling

3. Damaged / Wrong Product

If you receive:

  • A damaged item
  • Incorrect product
  • Product leaking/expired

We will replace it free of cost.

Proof required:

  • Clear photos/videos of product + packaging

4. Refund Method

Refunds are processed via:

  • UPI
  • Bank Transfer
  • Original payment mode

Refund time: 5–7 working days

5. COD Orders

COD amounts cannot be refunded in cash.
Refunds are given via UPI/Bank Transfer.

6. How to Request a Return

Email or WhatsApp us with:

  • Order ID
  • Reason
  • Photos/videos

We will respond within 24–48 hours.