Welcome to Freshure.
By accessing or using our website, products, or services, you agree to the Terms & Conditions described below.
If you do not agree, please stop using the website immediately.

1. GENERAL INFORMATION

This website is owned and operated by Freshure, based in Madhubani, Bihar – India.

These Terms govern your use of:

  • Our website
  • Products listed on the website
  • Any services, features, or content we provide

We may update these Terms at any time. Continued use means you accept the updated terms.

2. USE OF OUR WEBSITE

You agree to:

  • Use the site only for lawful purposes
  • Not misuse or interfere with website functionality
  • Not attempt to hack, damage, or disrupt the website
  • Not copy or steal our content, images, or branding

We may restrict access if misuse is detected.

3. PRODUCT INFORMATION

We always aim to display accurate product information, including:

  • Ingredients
  • Weight
  • Packaging details
  • Pricing

However, colors, appearance, and packaging may vary slightly due to photography or screen differences.

We reserve the right to modify, update, or discontinue products without prior notice.

4. PRICING & PAYMENT

  • All prices listed on the website are inclusive/exclusive of taxes (as displayed).
  • Payments must be made through trusted gateways (UPI/cards/wallets).
  • We are not responsible for payment failures due to bank or network issues.

We reserve the right to change pricing anytime.

5. ORDER PLACEMENT & CANCELLATION

5.1 Order Acceptance

An order is considered accepted only after:

  • Payment is confirmed
  • You receive an Order Confirmation email/SMS

We reserve the right to cancel or reject any order for reasons including:

  • Payment failure
  • Incorrect information
  • Product unavailability
  • Suspected fraudulent activity

5.2 Cancellation by Customer

Orders cannot be canceled once they are processed or shipped.

6. SHIPPING & DELIVERY

  • We deliver across India through trusted courier partners.
  • Delivery time may vary based on location, weather, or courier delays.
  • Once shipped, tracking details will be shared.
  • We are not responsible for delays caused by courier companies.

7. RETURNS, REFUNDS & REPLACEMENTS

Due to the nature of food products, returns are accepted only if:

  • Wrong product delivered
  • Damaged or tampered package
  • Expired product received

To request a return or replacement:

  • Contact us within 48 hours of delivery
  • Share order number + clear photos/videos as proof

Refunds, if approved, will be processed to your original payment method.

8. USER ACCOUNTS

When creating an account, you agree to:

  • Provide accurate information
  • Keep your login credentials secure
  • Not share account passwords with anyone

We are not responsible for unauthorized access caused by user negligence.

9. INTELLECTUAL PROPERTY

All content on this website is the property of Freshure, including:

  • Logos
  • Images
  • Product descriptions
  • Text content
  • Designs
  • Branding materials

You may not copy, reproduce, or use our content without written permission.

10. THIRD-PARTY LINKS

Our website may include links to third-party sites.
We are not responsible for their:

  • Content
  • Privacy practices
  • Services

Use them at your own discretion.

11. LIMITATION OF LIABILITY

Freshure is not liable for:

  • Any direct, indirect, or incidental damages
  • Loss of data or profit
  • Issues caused by misuse of products
  • Third-party service failures

Use of our website and products is at your own risk.

12. INDEMNIFICATION

You agree to indemnify and hold Freshure harmless from any claims, losses, or damages arising from:

  • Your misuse of the site
  • Violation of these Terms
  • Infringement of rights of any third party

13. GOVERNING LAW

These Terms are governed by the laws of India, with jurisdiction in Bihar.

14. CONTACT INFORMATION

For questions or concerns about these Terms & Conditions, reach us at:

Freshure
Madhubani, Bihar – India
Freshure.care@gmail.com